Data Breaches: What You Need to Know
December 4, 2014
Merchant data breaches are increasingly in the news and often pose serious threats to consumers. We want our members to know that Fort Knox Federal Credit Union is ready to help if your personal or financial data is ever compromised.
First, Fort Knox Federal adheres to the latest data security standards established by Congress and federal regulators, which are more stringent standards than apply to retailers. While data breaches can happen anywhere, we are on constant alert to ensure the safety and confidentiality of your sensitive account and personal data at the Credit Union.
Second, if your debit or credit card data is breached at retailer, Fort Knox Federal will act quickly to minimize any loss to your account. Additionally, we will replace lost, stolen, or compromised cards as soon as possible, once notified of the situation.
Third, you can help us protect your personal and account data by taking the ‘credit’ option when using your debit card for purchases (this way you don’t have to enter your PIN number). Also, closely monitor your accounts using our Branch@Home, PhoneFacts and Mobile Banking options to be alerted to any unusual or unauthorized use. If you suspect there has been unauthorized use, contact us immediately.
While we can't control what happens with merchants and retailers, we want you to know that Fort Knox Federal Credit Union will do everything we can to assist you and your family if a breach does occur that effects your debit or credit card(s). You can always feel free to contact our Member Resource Branch for assistance or if you have questions.
K-mart Security Breach – We're On Alert For Your Security!
With the recent card and data breach at K-mart stores, Fort Knox Federal’s fraud monitoring service is on heightened alert and we are actively evaluating any fraud trends that may be attributed to those breaches. If you have shopped at K-mart with a debit or credit card, we recommend that you:
|1)||Review your account to make sure you do not have any unauthorized charges.|
|•||You will not be held liable for any fraudulent charges. Call us if you find charges on your account that you did not make.|
|•||Review your account history. You can check your account activity via Branch@Home.|
|•||Sign up for account alerts. In Branch@Home , click on “Financial Planning” then on “Personal Account Manager”. Now click on the “Alerts” tab.|
|2)||Be alert to fake phone calls, emails and letters asking for your personal information and telling you to click on links. Don't do it, even if it looks official. If you are called by someone who claims to be Fort Knox Federal Credit Union or another financial institution and says you’ve been affected by the breach, hang up. Then call the financial institution to resolve the issue. (Fort Knox Federal: 800-285-5669). If you get an email that claims to be from Fort Knox Federal or anyone else requesting your information, ignore the email.|
Beware: Phishing Scam
Fort Knox Federal has had several reports of members receiving phone calls informing them that their card has been blocked. The scam asks for the member to enter their card number to verify. DO NOT ENTER YOUR CARD NUMBER. Our member service staff will never ask you to enter a card number on your phone. Please inform your friends and family to be aware of this scam.
Information Regarding Access to Branch@Home
May 2, 2014 *Update*
Microsoft announced that it has issued an out-of-band security update to address the critical flaw recently discovered in Internet Explorer versions 6 through 11. Although no longer supported, Microsoft also issued a security update for Windows XP. The flaw in the web browser could allow hackers access to personal information. We suggest all of our members who access the Fort Knox Federal website and/or Branch@Home to check for automatic security updates by clicking on the “Windows Update” button located in your Control Panel. As always, your data security is very important to us at Fort Knox Federal Credit Union.
April 30, 2014
The security of your data is very important to us at Fort Knox Federal Credit Union. That’s why we’re sharing that a critical flaw has been discovered in Internet Explorer versions 6 through 11. According to Microsoft, this flaw in the web browser could allow hackers access to the personal information. We suggest all of our members who access the Fort Knox Federal website and/or Branch@Home to refrain from using Internet Explorer until Microsoft releases a solution. The U.S. Department of Homeland Security is also advising Internet users not to use the IE until a fix is found and to consider employing an alternative web browser until an official update is available.
Phone Call Process Change
We're improving our phone process to provide additional security and quicker access to your account information!
Beginning in February, when calling the Credit Union, you will be required to enter your account number, along with your PhoneFacts security code to obtain account information. In preparation for this change, if you do not remember your security code or have not set this up, please visit your local branch or dial (800) 285-5669 extension 5500 for our PhoneFacts Setup Hotline.
Once set up, you will gain immediate access to PhoneFacts, where you can:• Check Account Balances
• Make A Payment
• Transfer Funds
• Review Recent Transactions
...and much more! We want to help simplify your life with quicker and easier account access!
Beware of Fraudulent Check Scams
|Beware of Fraudulent Check Scams:|
|•||Scammers are sending emails with fraudulent employment, advertising or service offers.|
|•||Some of these scams may also appear on popular websites such as Craigslist.|
|•||Once potential victims accept the scammers’ invitation, they receive a counterfeit check.|
|•||Some of these counterfeit teller checks bear the name of Fort Knox Federal Credit Union. The amounts on the checks that have been reported are: $4850, $1900, $2990 and $2490.|
|•||Fort Knox Federal is not involved in this scam in any way.|
|•||Our logos on these counterfeit checks are being used illegally.|
|•||You should be suspicious of any payment promise based on accepting a check and returning a portion of the funds to the sender.|
|•||If you have any questions about a Fort Knox Federal check, please contact Fort Knox Federal directly at 800/285-5669.|
Protect Your Identity
|•||Install, update and maintain good quality anti-virus and anti-spyware software.|
|•||Keep your security questions safe.|
|•||Maintain strong passwords and change them from time to time.|
|•||Carefully review your statements for any unauthorized activity.|